Cancellation Policy
Because XtremeCreations creates custom artwork specifically for each client, cancellations and refunds are handled differently from ordinary retail purchases.
We aim to treat every client fairly while also protecting the time and resources dedicated to each custom commission.
Before Production Begins
If a client requests cancellation before work has started, a full or partial refund may be considered depending on the circumstances of the order.
Any payment-processing costs that cannot be recovered may be deducted from an approved refund where permitted by applicable law and payment-provider rules.
After Production Begins
Once production has started, a full refund is generally not available simply because a client changes their mind, no longer wants the artwork, or decides not to use the completed work.
If a cancellation is approved after production has begun, the refundable amount may take into account:
* Work already completed
* Time invested
* Approved stages
* Revisions already performed
* Project preparation
* Other reasonable project-related costs
Change of Mind
A change of mind after production has started does not automatically qualify for a full refund.
Clients are encouraged to carefully review the commission details, references, price, deliverables, and requirements before making payment.
Client-Requested Changes
Requests that substantially change the original commission may require additional fees.
A request for additional revisions or changes does not automatically qualify for a refund.
Completed & Delivered Artwork
Once the agreed artwork has been completed and delivered, payment is generally considered earned for the services provided.
A refund will not normally be issued solely because the client changes their preference, no longer requires the artwork, or decides not to use it.
If the client believes there is a genuine issue with the delivered work, they should contact us so that we can investigate and, where appropriate, correct the issue.
Genuine Service Issues
A refund or partial refund may be considered when:
* XtremeCreations is unable to complete the agreed commission.
* We materially fail to provide the agreed service.
* A significant issue cannot reasonably be corrected.
* XtremeCreations cancels the commission.
* Another circumstance reasonably warrants a refund.
Each situation will be reviewed individually.
Unresponsive Clients
If a client becomes unresponsive after production has begun, the commission may be placed on hold.
If reasonable attempts to contact the client remain unsuccessful for an extended period, the commission may be considered abandoned.
Work already completed may be taken into consideration when determining whether a refund is available.
Refund Requests
Refund requests should be submitted through an official XtremeCreations communication channel.
The client should provide:
* Order information
* Payment information
* The reason for the refund request
* Any relevant information regarding the issue
We will review the request and respond after considering the circumstances and available order records.
Payment Disputes & Chargebacks
Clients are encouraged to contact XtremeCreations before initiating a payment dispute or chargeback so that we have a reasonable opportunity to resolve the matter.
If a dispute or chargeback is initiated, we may provide relevant order records to the applicable payment provider or financial institution, including payment confirmation, agreed requirements, communications, approvals, progress records, and delivery evidence.
Initiating a payment dispute does not itself establish that a refund is owed. The payment provider or relevant financial institution will make its determination under its applicable dispute procedures.
Duplicate Refunds
A client may not receive multiple refunds or recoveries for the same transaction.
If a refund has already been issued, the client should not seek an additional payment reversal for the same transaction.
Likewise, if a payment provider has already reversed a transaction, an additional refund for that same transaction will generally not be issued.
Payment Processing Fees
Where permitted by applicable law and the payment provider’s rules, payment-processing fees that cannot be recovered may be deducted from an approved refund.
Consumer Rights
Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded or waived.
By placing a commission, the client acknowledges that they have reviewed this Refund & Cancellation Policy.